Booking Request Form

Customer Services

UK Delivery

UK Standard Delivery: FREE: estimated 2 to 4 working days

UK Next day delivery: £6.00
Guaranteed next day delivery (for next working day) is subject to your order being received by 2pm on a working day. Orders received after this time will be dispatched the following working day. Please note that Guaranteed Delivery will require a signature when it is delivered, so please ensure there will be someone available to sign for the parcel.

At checkout, you will be prompted to choose one of the above shipping options for your items. Your total shipping & handling charges will be automatically calculated during checkout. Guaranteed Delivery (for next working day) is subject to your order being received by 2pm on a working day. Orders received after this time will be dispatched the following working day.

Orders are shipped on business days only; these are Monday to Friday, excluding Bank Holidays.

Christmas 2014 delivery

We want to make sure you don't leave it too late to send gifts to friends, family and loved ones this year. Please see below for our final posting dates before Christmas:

UK Standard Delivery – Friday 19th December by 2.00pm
UK Next Day Delivery – Monday 22nd December by 2.00pm
Europe Standard – Monday 8th December
Rest of World Standard – Wednesday 3rd December 

Click & Collect

We’re delighted to now offer a collection service at our London flagship stores. See below for answers to frequently asked questions. If you cannot find the information you’re looking for, call our customer service line: +44 (0)20 8569 7030, 9.00am - 5.30pm, Monday - Friday (excluding Bank Holidays), and a member of our team will be happy to help you.

How do I arrange collection?
During the checkout process you will be given a selection of delivery options. Please select store pick up and follow the steps to arrange collection at your preferred store, date and time. We will e-mail you to confirm your order has been received. You will receive a second e-mail once your order is ready for collection. Please remember to bring your order confirmation e-mail (either printed out or on your phone) and payment card used with you to collect your products.

Can I collect my order on the same day?
Unfortunately we cannot guarantee that your order will be available on the same day. Please state your preferred date and time to collect your order and we will contact you via e-mail as soon as it’s available. If your preferred date and time has passed and you have not received an e-mail, please contact the store from the information below and a team member will be happy to assist you.

Is my order ready to be collected?
When you order is available in store you will receive an e-mail. Please remember to bring your order confirmation and payment card with you.

I cannot collect my order today.
We will keep your order for 14 days, after this time we will refund your order. If you would like to keep your order for longer, please contact the store quoting your name and order reference.

What do I need to collect my order?
Please ensure that you bring your order confirmation e-mail and the card that you used to pay for your order.

Can someone else collect my order?
We're happy for someone else to collect your order. They will need to bring the order confirmation e-mail or number with them and in order to prevent fraud, we also require them to bring photographic ID (passport or drivers licence) with them. 

Store opening times

Aromatherapy Associates
Boutique & Treatment Rooms

The Refinery

Opening Hours:

Monday 10am – 7pm
Tuesday 10am – 7pm
Wednesday 10am – 8pm 
Thursday 10am – 8pm
Friday 10am – 7pm
Saturday 10am - 7pm
Sunday – closed 

Sunday opening hours
Sunday 7th December – 12pm – 5pm 

Christmas opening hours
Christmas eve – 10am – 6pm
Christmas day – closed
Boxing day – closed
Saturday 27th December – closed
Sunday 28th December – closed
Monday 29th December - 10am – 7pm
Tuesday 30th December  - 10am – 7pm
Wednesday 31st December - 10am – 6pm 
New Year’s Day - closed
Friday 2nd January 10am – 7pm
Saturday 3rd January 10am - 7pm

Opening Hours: 

Monday 10am – 7pm
Tuesday 10am – 7pm
Wednesday 10am – 8pm 
Thursday 10am – 8pm
Friday 10am – 8pm
Saturday 9am - 6pm
Sunday – 11am – 5pm 

Christmas opening hours
Christmas eve – 10am – 4pm
Christmas day – closed
Boxing day – closed
Saturday 27th December – 10am – 4pm
Sunday 28th December – 11am – 5pm
Monday 29th December - 10am – 7pm
Tuesday 30th December  - 10am – 7pm
Wednesday 31st December - 10am – 4pm 
New Year’s Day - closed


 

International deliveries

We now ship to Europe and the rest of the worls, our delivery options in the check out area should automatically give you appropriate delivery options.

If you would like to order products for delivery outside the UK and EU, then please enquire about our International Delivery Service at info@aromatherapyassociates.com or telephone us +44 (0)20 8569 7030 to place an order and be advised on shipping costs.

If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

Please note that when shipping goods to outside the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you at an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

Our Couriers

Royal Mail delivers the majority of our parcels. We use First Class services depending on weight, delivery service selected and cost. This way we can keep costs low and in turn pass these savings on to you.

Depending on how quickly the items are required and the size/value of your order, we may use UK Mail for our Guaranteed Delivery service.

EM Media Magento widget by EMThemes Magento Themes & Magento Templates