Customer Services
CHANGING OR CANCELLING AN ORDER
If you would like your order changed after you have placed it then please contact us via email as soon as possible and we will do our best to meet your request, however depending on when the item was packed then it may not always be possible to cancel or change an order. To find out the status of your order you can log in to your account area and if the order has not been packed or dispatched then we can cancel the order for you.
RETURNS PROCEDURE
If you wish to return any items to us that you have bought you may do so if the following conditions are met:
1. You have not used the products
2. You return them to us within 30 days of your original purchase
Please return them to us at:
Aromatherapy Associates
6 Great West Trading Estate
Great West Road
Brentford
Middlesex
TW8 9DN
TAXES AND IMPORT DUTIES
Our prices include VAT at the current rate. Our VAT number is 468 6074 13.
I WANT TO MAKE A COMPLAINT
If you are not completely satisfied with the level of service you receive, please do let us know by telephoning us on 0208 569 7030 or emailing info@aromatherapyassociates.com. Alternatively you can write to us at
Customer Services
Aromatherapy Associates
6 Great West Trading Estate
Great West Road
Brentford
Middlesex
TW8 9DN
We undertake:
To deal with your complaint fairly, effectively and confidentially
To acknowledge your complaint within 1 working week
To keep you updated on the progress of your complaint