Below are questions we often get asked from our customers about our products and online orders, for any time sensitive requests or any order specific questions please get in touch with our customer service team either by email firstname.lastname@example.org or call on +44 (0)20 8569 7030.
Q: How do I sign up to receive news/offers/promotions?
You will have the option to sign up to our newsletter when creating your online account or alternatively you can look at our homepage to enter your details.
Q: How do I redeem my promotional codes?
You can redeem your promotional codes at the final stages of the checkout process. These cannot be used in conjunction with any other offer or promotional code.
Q: Can I request samples to try before I buy?
We do not currently offer them but it is something we are looking in to however, look out for our promotions for samples with purchase.
Q: What are your payment options?
We offer PayPal and Sagepay as our secure payment options. We accept all types of credit/debit cards excluding American Express.
Q: Where/ how do I find my local salon/spa/store?
The following link to our Where To Find Us will list our flagship locations within your area, if you are still looking for further information then please contact customer services.
My account/my orders:
Q: How do I request for my password to be reset?
This can be easily actioned by clicking the “forgot my password” link when attempting to sign into your account.
Q:Can I check out as a guest?
Yes, guest checkout is also an option however, we recommend signing up to our newsletter so that you are the first to know of our offers, news and exclusives.
Q: How do I change an item or quantity on my order?
If you require changing your incorrect order, please contact customer services immediately who will be able to help you with your next steps
Q: Where is my order?
Delivery times may vary depending on the delivery option you chose at the checkout and the location. Tracking details will be added to your account where you are able to view these logging in.
Q: I have not received my order?
If you have not received your order within the timeframe we advise please call the customer service team on 02085697030 or email email@example.com
Q: I have received my order but the item is incorrect?
If you have received an incorrect item in your order please call the customer service team on 02085697030 or email firstname.lastname@example.org and we will be happy to get this rectified immediately.
Q: My product is faulty, what do I do?
If your item is damaged please call the customer service team on 02085697030 or email email@example.com and they will inform you on the next steps you need to take. Please do not send products without speaking to a member of the customer service team.
Q: Can I return an item that was not purchased on the Aromatherapy Associates Website?
We advise to always go to the point of purchase when returning an item.
Q: I have returned my order – how long for a refund?
We advise with all returns requiring a refund this will take up to 14 working days.
Q: Do you offer next day delivery?
Yes we do, however please note that guaranteed next day delivery (for next working day) is subject to your order being received by 2pm on a working day. Please refer to our delivery policy.
Q: Do you ship internationally?
Please see our list of countries we ship to here.