Customer Service Advisor
Reports to: Customer Service Supervisor
Responsible for: Customer Liaison and Service
Primary Objectives: To consistently deliver outstanding customer service.
Location: London Head Office, Brentford, United Kingdom
Position Summary: This is a is permanent full time role based at our Brentford Head Office. Hours are 37.5 hours per week, 9am to 5.30pm.
Website – retrieve and process all orders placed online and manage through to warehouse.
Order Processing – Input all orders received over the telephone and email into our database and manage through to warehouse.
Provide telephone and web support to customers and upsell where ever possible.
Accurately raise credit notes and process payments through our online terminal.
Assist the sales team (help inform accounts with current promotions and new launches)
Handle complaints/queries – ensuring that they processed through to completion and escalated where necessary
Ensure specific time schedules are achieved to guarantee on time delivery in the UK and Worldwide.
Prepare customs paperwork dependant on various countries requirements
Ad hoc/Finance Admin
Excellent communication skills
Experience within a Customer Service environment
Ability to liaise with up to and including senior management
Strong IT skills – Excel in particular
Ability to work well within a team
Good organisational skills
Good time management
5 GCSE’s or equivalent (A-C Grade) including Maths and English
Please forward your C.V with a covering letter to: email@example.com