Delivery & Returns
UK & International Delivery
| Market | Priority/Standard Delivery | Expedited Delivery | Free Shipping when you spend |
| UK | 3.50 GBP | 3.50 GBP | 75 GBP or more |
| Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain (49 of 52 provinces), and Sweden | 10 EUR | 25 EUR | 135 EUR or more |
| United States | 15 USD | 44 USD | 135 USD or more |
| Canada | 20 CAD | 69 CAD | 150 CAD or more |
| Australia | 30 AUD | 105 AUD | 235 AUD or more |
| Switzerland | 12 CHF | 44 CHF | 155 CHF or more |
| Hong Kong | N/A | 450 HKD | 1200 HKD or more |
| UAE | 74 AED | 174 AED | 620 AED or more |
| Rest of the World | Calculated at Checkout | Calculated at Checkout | 100 GBP or more |
We are unable to ship the following items to Germany due to trademark restrictions:
- Forest Therapy Bath & Shower Oil 55ml
- Travel Forest Therapy Bath & Shower Oil 9ml
- Forest Therapy Roller Ball 10ml
- Forest Therapy Pure Essential Oil Blend 10ml
- Forest Therapy Candle 200g
Priority Delivery Restrictions
Priority/Standard Shipping to the below countries has a Delivered Duty Unpaid (DDU) service. You will be required to pay for duties and taxes on your order when it arrives to your country of residence.
- Hong Kong
- Malaysia
- Singapore
- Japan
- South Africa
- South Korea
Changing or cancelling an order
Unfortunately, once your order has been placed and your order confirmation received, your order cannot be cancelled as it will have been sent to our warehouse ready to pack and send.
Returns Policy
We always aim to provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned.
Returns are governed by these Terms and Conditions.
1.1 If you receive goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 working days to arrange collection and return. You will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods. Refunds and replacements will be issued upon our receipt of the returned goods. We are responsible for paying return shipment costs if goods are returned for this reason
1.2 If any goods you have purchased have faults when they are delivered to you, you should contact us within 30 working days to arrange collection and return. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned goods, the price of the goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the goods. We are responsible for paying return shipment costs if goods are returned for this reason
1.3 If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to us within 10 working days and arrange collection and return. Upon receipt of the returned goods, the price paid by you will be refunded to you through the payment method used by you when purchasing the goods. We are responsible for paying return shipment costs if goods are returned for this reason
1.4 You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 working days after the goods have been delivered to you. If you change your mind about the goods within this period and have left them unopened and unused, please return them to us within 7 working days of receipt. We can not accept the goods if they have been opened or used. You are responsible for paying return shipment costs if goods are returned for this reason.
1.5 If you simply wish to return any items to us that you have bought you may do so if the following conditions are met:
1.5.1 You have not opened or used the products; and
1.5.2. You return them to us within 20 working days of your original purchase.
1.6 If you wish to return goods to us for any of the above reasons, please contact us via email to make the appropriate arrangements.
1.7 We reserve the right to exercise discretion with respect to any returns under these Terms and Conditions. Where you have been entitled to any multi-buy discount or free offers due to the size or value of your order exceeding a certain quantity or amount, and any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that offer at your cost or charge you for the goods retained by you at the full price quoted on this site. Your statutory rights are not affected.
Returns from the UK
If you are returning an item to us from the UK, please click here and fill out the form to our Customer Service Team.
Returns from Outside of the UK
If you are returning an item to us from outside the UK, please click here to register your return and send the item back to us.
Before sending, please ensure your return is in-line with our returns policy above.
Get in touch
Please see our Terms and Conditions for any questions related to your order and return or get in touch with our Customer Service team.