Customer Services Delivery
Brexit update - orders for delivery into the EU temporarily suspended
Due to customs clearance issues caused by Brexit, orders to countries within the EU are temporarily suspended. Therefore, if your delivery address is in any of the countries listed below, unfortunately, we won't be able to ship to you until further notice: Austria Belgium Bulgaria Croatia Republic of Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden We aim to get up & running again as soon as possible and apologise for any inconvenience caused.If you have any questions, please don't hesitate to contact our Customer Care team info@aromatherapyassociates.com.
COVID-19 Update
In this uncertain time, our most important priority is protecting the health and wellbeing of our customers and staff.
We are working closely with DPD to ensure your orders arrive safely and promptly – if you would like to know how they are making adjustments to their delivery services, you can discover more here.
UK Mainland(Excluding: Northern Ireland, Scottish Highlands & Islands, Channel Islands & Isle of Wight)
| Price of Order | Delivery Method | Shipping Price |
|---|---|---|
| All UK Orders | Standard DPD Delivery 3-6 Days |
Free Delivery when you spend £60 £3.50 for orders under £60 |
| All UK Orders | Next Day Delivery | Currently Unavailable |
*Guaranteed next day delivery (for next working day) is subject to your order being received by 2pm on a working day. Orders received after this time will be dispatched the following working day.
Please note that Guaranteed Delivery will require a signature when it is delivered, so please ensure there will be someone available to sign for the parcel.
At checkout, you will be prompted to choose one of the above shipping options for your items. Your total shipping & handling charges will be automatically calculated during checkout.
Orders are shipped on business days only; these are Monday to Friday, excluding Bank Holidays.
If my parcel is stolen from a 'safe place' I nominated who is to blame?
By opting for a parcel to be left in a safe place you are deciding on the way it is to be delivered. From that point on it is the customer taking the risk, not the retailer. It is likely that, if the parcel has been delivered correctly on the retailer's end, they will not offer to replace the parcel. Legal advice could be taken from this point onwards.
| Location | Delivery Method | Shipping Price |
|---|---|---|
| Albania | Delivery in 10 days subject to customs | £40 | Andorra | Delivery in 10 days subject to customs | £40 | Argentina | Delivery in 10 days subject to customs | £40 | Armenia | Delivery in 10 days subject to customs | £40 | Austria | Delivery in 10 days subject to customs | £10 | Azerbaijan | Delivery in 10 days subject to customs | £40 | Belgium | Delivery in 10 days subject to customs | £10 | Bulgaria | Delivery in 10 days subject to customs | £10 | Bosnia and Herzegovina | Delivery in 10 days subject to customs | £40 | Belarus | Delivery in 10 days subject to customs | £40 | Switzerland | Delivery in 10 days subject to customs | £40 | Cyprus | Delivery in 10 days subject to customs | £10 | Czech Republic | Delivery in 10 days subject to customs | £10 | Germany | Delivery in 10 days subject to customs | £10 | Denmark | Delivery in 10 days subject to customs | £10 | Spain | Delivery in 10 days subject to customs | £10 | Estonia | Delivery in 10 days subject to customs | £10 | Finland | Delivery in 10 days subject to customs | £10 | France | Delivery in 10 days subject to customs | £10 | Georgia | Delivery in 10 days subject to customs | £40 | Guernsey | Delivery in 10 days subject to customs | £10 | Gibraltar | Delivery in 10 days subject to customs | £40 | Greece | Delivery in 10 days subject to customs | £10 | Croatia | Delivery in 10 days subject to customs | £10 | Hungary | Delivery in 10 days subject to customs | £10 | Isle of Man | Delivery in 10 days subject to customs | £10 | Ireland | Delivery in 10 days subject to customs | £10 | Israel | Delivery in 10 days subject to customs | £40 | Italy | Delivery in 10 days subject to customs | £10 | Jersey | Delivery in 10 days subject to customs | £10 | Lithuania | Delivery in 10 days subject to customs | £10 | Luxembourg | Delivery in 10 days subject to customs | £10 | Latvia | Delivery in 10 days subject to customs | £10 | Morocco | Delivery in 10 days subject to customs | £40 | Monaco | Delivery in 10 days subject to customs | £40 | Moldova | Delivery in 10 days subject to customs | £40 | Macedonia | Delivery in 10 days subject to customs | £40 | Malta | Delivery in 10 days subject to customs | £10 | Montenegro | Delivery in 10 days subject to customs | £40 | Netherlands | Delivery in 10 days subject to customs | £10 | Norway | Delivery in 10 days subject to customs | £40 | Poland | Delivery in 10 days subject to customs | £10 | Portugal | Delivery in 10 days subject to customs | £10 | Romania | Delivery in 10 days subject to customs | £10 | Russia | Delivery in 10 days subject to customs | £40 | San Marino | Delivery in 10 days subject to customs | £40 | Serbia | Delivery in 10 days subject to customs | £40 | Slovakia | Delivery in 10 days subject to customs | £10 | Slovenia | Delivery in 10 days subject to customs | £10 | Sweden | Delivery in 10 days subject to customs | £10 | Turkey | Delivery in 10 days subject to customs | £40 | Ukraine | Delivery in 10 days subject to customs | £40 | Uruguay | Delivery in 10 days subject to customs | £40 | Vatican City | Delivery in 10 days subject to customs | £40 |
Our delivery options in the check out area will automatically give you appropriate delivery options.
If you would like to order products for delivery outside the UK and EU, then please enquire about our International Delivery Service at info@aromatherapyassociates.com or telephone us +44 (0)20 8569 7030 to place an order and be advised on shipping costs.
If your delivery address is within the United Kingdom, no additional taxes will be charged to you.
If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you.
You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.
Please note that when shipping goods to outside the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities.
In respect of all goods dispatched to you at an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.
Depending on how quickly the items are required and the size/value of your order, we may use UK Mail for our Guaranteed Delivery service.
