Terms & Conditions

These terms apply as between you, the User of this Website and Aromatherapy Associates Limited (“AA UK”, “we” or “us”), the owner of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

You place your order request for goods from the Website by clicking on the place order button at the end of the online order process. You will be guided through the process of placing an order via a series of simple instructions on the Website.

Once you have placed your order, we will send you an acknowledgement providing you with a payment reference and the value of your order. This is not an order confirmation nor order acceptance from Aromatherapy Associates Limited.

Unless we have notified you that we have not accepted your order or you have cancelled your order, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. Please note, we are unable to cancel your order after it has been dispatched to you.

In the event of a pricing error due to a technical issue, we reserve the right to cancel any affected orders.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment or if we identify a product, pricing or promotional error. We reserve the right to reject any offer to purchase by you at any time.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See the Returns & Cancellations procedure for more information.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information (including product descriptions) appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted, in accordance with our order acceptance policy. (See above.)

In this Agreement the following terms shall have the following meanings:

ACCOUNT: means collectively the personal information, Payment Information and credentials used by Users to access any elements on the Website;

CARRIER: means any third party responsible for transporting purchased Goods from our Premises to customers;

CONTENT: means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

GOODS: means any products that we advertise and / or make available for sale through this Website;

PAYMENT INFORMATION: means any third party responsible for transporting purchased Goods from our Premises to customers;

15.1 AA UK makes no warranty or representation that this website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all computer systems, that it will be secure and that all information provided will be accurate. AA UK makes no guarantee of any specific results from the use of this website.

15.2 No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind.

15.3 No part of this website is intended to constitute a contractual offer capable of acceptance.

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination. AA UK is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and we cannot guarantee that the packaging of your Goods will be free of signs of tampering.

Offer is valid from 2nd - 7th December 2025 11:59 GMT.

The discount is applied via a discount code BF25 at checkout.

Offer does not apply on bundles, samples, already discounted products, or in conjunction with subscription 15% off, other discount codes or loyalty points.

This offer also does not apply on: Deep Relax Hero and Forest Therapy Hero.

Free gifts and free samples are valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

The discount code will be emailed to you if you have signed up to receive our newsletters and entered your birthday dates at the time of newsletter sign-up.

The discount code is valid for two weeks after it's been emailed to you, and is one-time use only.

Apply the discount code at checkout for 25% off to apply.

Offer does not apply on bundles, samples, already discounted products, or in conjunction with subscription 15% off, other discount codes or loyalty points.

This offer also does not apply on the Deep Relax Hero and Forest Therapy Hero.

Free gifts and free samples are valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

Offer is valid from 1st October 2025 - 1st April 2026

20% off discount is applied via a discount code found on the individual influencer's social media post/campaign.

Offer does not apply on bundles, samples, already discounted products, or in conjunction with subscription 15% off, other discount codes or loyalty points.

This offer also does not apply on: Winter Wellbeing Pure Essential Oil Blend, Muscle Ease Heroes, Energise & Hydrate Heroes, Deep Relax Hero, The Ultimate Selfcare Heroes, Forest Therapy Hero, De-Stress Mind Body Wash, De-Stress Mind Body Lotion, Revive Morning Body Wash, Revive Morning Body Lotion.

Free gifts and free samples are valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

This offer is valid from 11th July 2025 and is ongoing until otherwise updated here in the T&Cs.

No discount codes are required to redeem 40-50% off products in this dedicated collection page.

This offer is not applicable in conjunction with option to subscribe, or with loyalty points or other discount codes.

Free gift and free samples at checkout is valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

Complimentary gifts are valid from 2nd December - 31st January 2026.

Select your choice of complimentary gifts at cart.

Select a free Forest Therapy Hero when you spend £70+.

Select a free Deep Relax Hero as a second free gift, when you spend £100+.

And select a free Rose Pink Clay Mask as a third free gift when you spend £120 or more.

If your order already contains one of the selected complimentary gifts as a purchased product, it will be unavailable as a complimentary gift.

This also applies to orders containing subscription products that include the complimentary gift as one of products selected for a subscription. The selected product will not be available as a complimentary gift.

Complimentary products are subject to availability.

Customers can select their 3 free samples (with every order) in conjunction with this offer.

Discount code FREEBLEND to redeem 3 for 2 Pure Essential Oil Blends does not work in conjunction with this free gift offer.

The 'Build a Bundle' options also do not allow the complimentary gift at checkout to be applied.

Your order, after discounts from loyalty points or promotional codes, must be worth £70, £100, or £120 or more (or your currency equivalent) in order to select the one or all of the free gifts available at checkout respectively.

No promotional code required.

Only one of each free gift applies per order.

Aromatherapy Associates reserves the right to withdraw this promotion or amend the terms and conditions at any given time.

All products are subject to availability.

Free gift with purchase is non-transferable and there is no cash alternative.

Customers can select free samples with every purchase made at checkout: up to 1 sample product for each of the available samples offered.

To qualify for the free samples, a minimum purchase of one eligible product is required.

The free samples are not automatically selected, the customer must select the samples of their choice, and only one unit of each sample choice can be selected per order.

The free samples offer can be redeemed in conjunction with a complimentary gift for qualifying baskets, loyalty points and discount codes or other running offers.

This offer is limited to one use per customer, per order.

Free samples will be included with the customer's order and shipped to the address provided at checkout.

Aromatherapy Associates reserves the right to withdraw the offer or mend the terms and conditions at any given time without prior notice.

All samples are subject to availability, and samples offered at checkout may vary based on availability.

Postage, packing and delivery charges are additional and not subject to discount.

The free samples are non-transferable and have no cash value, and cannot be exchanged for any other products or loyalty points.

By selecting a "Build a Bundle" option on our website, you agree to these terms and conditions which govern your purchase of a customised product bundle, combining multiple items at a discounted price.

You can choose any combination of eligible products from our catalogue to create your bundle. Availability of products may vary depending on stock levels.

The bundle price will be calculated based on the individual item prices with a specified discount applied to the total.

All items in your bundle will be shipped together in a single package.

To return any item in the bundle, the items within the bundle must be returned in their original packaging and condition.

If only a portion of the bundle is returned, a refund will be calculated based on the individual item prices, taking into account the bundle discount applied.

Bundle discounts are subject to change without notice.

Bundle discounts can not be combined with discount codes or loyalty points.

The 'Build a Bundle' options do not allow the complimentary gift at checkout to be applied, but customers can still select up to three free samples at checkout with their 'Build a Bundle' purchase.

Offer is valid from 16th January 2025 and is ongoing until otherwise stated here in terms & conditions.

20% discount can only be redeemed when 3 or more Bath & Shower Oils in 55ml or 100ml sizes are added to basket, then code BATH20 is applied.

Offer does not apply in conjunction with subscription 15% off, other discount codes or loyalty points.

This offer is not valid on Travel size Bath & Shower Oil 9ml, bundles or gift sets containing Bath & Shower Oils.

Free gifts and free samples are valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

Free gift is not valid in conjunction with this offer.

Offer is valid from 4th October 2024 and will be ongoing unless otherwise updated in the terms & conditions.

The discount can be redeemed by adding three Pure Essential Oil Blends into basket, then entering the promotion code FREEBLEND in the promotion box at checkout.

This offer does not apply on: Essential Oil Blends Collection, or any other gift sets or bundles with Pure Essential Oil Blends included.

Since 4th October 2024, the products this discount code applies on are: Deep Relax Pure Essential Oil Blend, Revive Pure Essential Oil Blend, De-Stress Pure Essential Oil Blend, Rose Pure Essential Oil Blend, Forest Therapy Pure Essential Oil Blend, Breathe Pure Essential Oil Blend.

Since 30th July 2025, this discount code also applies on: Inner Light Pure Essential Oil Blend.

The saving can be applied more than once in the same order for every three Pure Essential Oil Blends that has been added to basket.

Offer does not apply in conjunction with subscription 15% off, other discount codes or loyalty points.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

Offer is valid from 4th October and will be ongoing unless otherwise updated in the terms & conditions.

The discount can only be redeemed by entering the promotional code UNWIND20 in the promotion box at checkout.

And can only be applied once per order worth £100 or more, or your currency equivalent. The £20 saving does not apply for every £100 spent.

Offer does not apply in conjunction with subscription 15% off, other discount codes or loyalty points.

Free gift is valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

This offer is valid from 1st September 2024 and is ongoing until otherwise updated here in T&Cs.

From 1st October, this offer is only applicable on: Intensive Rich Cream, Pro Barrier Boost Face Oil, Radiance Boost Serum, Hydration Boost Mist, Oil to Foam Cleanser.

This offer is not applicable on: Pro Calm Face Oil, Hydrating Gel Mask, Pro Glow Face Oil, Hydra Plump Gel Cream.

This offer is not applicable in conjunction with subscription, or on Skincare kits, samples, or with loyalty points or other discount codes.

To redeem this discount, add 2 or more selected Skincare products into basket, then apply code SKIN25 at checkout. The 25% saving will be applied to each individual Skincare product.

This offer can be redeemed more than once.

Free gift is valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative2

This discount is limit to one use per customer and is only valid on the official Aromatherapy Associates website.

The discount of 15% off sitewide can be received from your Virgin Atlantic in-flight sleep kit or from Somerset House Ice Rink event, redeemed by entering the promotion code in the promotion box at checkout.

The discount code does not apply on discounted items, bundles with built-in savings or subscription products.

The discount code also does not apply on Revive Morning Body Wash, Travel Revive Morning Body Wash, De-Stress Mind Body Wash, Travel De-Stress Mind Body Wash, Revive Morning Body Lotion, Travel Revive Morning Body Lotion, Deep Relax Hero, Forest Therapy Hero.

The discount applies only on full price products, one-time only purchases and can only be redeemed once per-person.

This offer can not be applied in conjunction with loyalty points or other promotional codes.

Postage, packing and delivery charges are additional and not subject to discount.

Free gift is valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

This offer is non-transferable and there is no cash value or alternative.

Subscription service is only available for U.K customers.

15% off only applies to subscription items not one-time purchase items.

Complimentary shipping only applies to orders containing subscription items and for all recurring subscription orders.

Discount codes and loyalty points do not apply on any orders containing subscription items.

The following products are one-time purchase only and is not available for subscription:

Limited edition gift sets, bundles with built in savings, candles, travel sizes, Limited Edition products, 100ml Bath & Shower Oils, Forest Therapy Roller Ball, Inner Strength Nourishing Body Treatment, Light Relax Bath & Shower Oil, Revive Evening Bath & Shower Oil, Revive Body Gel, Revive Body Lotion, Revive Energising Exfoliator.

You can modify or cancel your subscription at any time from your customer account

Subscribe to our email newsletter and you'll receive a code for 20% off your first order.

The discount can be redeemed by entering the promotion code in the promotion box at checkout.

The discount code only applies on full price products, one-time purchase options and can only be redeemed once per-person.

This offer is not valid on discounted items made available on our Last Chance page, products that have a pre-built discount, or in conjunction with subscription option.

Free gift is valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

Offer only available from November 13th 2025 until December 1st 2025 11:59pm GMT.

When you are subscribed to our email newsletter, and you abandon your basket, you'll receive a discount code in your inbox for 15% off sitewide.

The discount can be redeemed by entering the promotion code in the promotion box at checkout.

The discount code only applies on full price products, one-time purchase options and can only be redeemed once per-person.

This offer is not valid on discounted items, build-a-bundle discount, The Heritage Collection, Energise
& Renew Collection, Relax & Restore Selfcare Gift Set, Christmas gift sets or in conjunction with subscription option.

Free gift is valid in conjunction with this offer for baskets that have reached £70 or £100 after the discount code has been applied.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

In partnership with Mention Me, we have created a referral program to reward our existing customers who refer new customers.

When you introduce someone new to Aromatherapy Associates, both of you will receive rewards to use on your next purchases.

This offer is available to customers with a valid email address and account on the Aromatherapy Associates website.

Our referral program is designed to be simple:

• Share your unique referral link or tell friends to enter your name at checkout
• You can also email your friends directly and use social media sharing options
• When they make their first purchase, they'll receive their reward
• Once their purchase is confirmed, you'll receive your reward too

Your friend will receive £15 off their first order of £75 or more.

Once their qualifying order is completed, you will receive a £15 discount code via email to use on your next purchase of £75 or more.

Your friend must be a new customer and use your referral link to qualify.

You will only receive a reward once your friend’s order has been processed.

Each referral reward is limited to one per new customer referred.

Referral codes cannot be combined with other promotional codes or discounts unless stated otherwise.

Offer does not apply on De-Stress Body Lotion, Travel De-Stress Body Lotion, De-Stress Body Wash, Travel De-Stress Body Wash, Revive Morning Body Lotion, Travel Revive Morning Body Lotion, Revive Morning Body Wash, Travel Revive Morning Body Wash, Heritage Collection, Energise & Renew Collection, Relax & Restore Selfcare Gift Set, or on already discounted products.

This offer will apply in conjunction with complimentary gifts (if total worth of the order after discount codes and loyalty point discounts is applicable) and 3 free samples at checkout.

The offer also does not apply in conjunction with Build A Bundle savings, subscription service 15% off, or loyalty points.

Only available in the United Kingdom.

The discount can be redeemed by entering the promotion code in the promotion box at
checkout.

Discount applies to the original RRP.

Discount applies on full price items and can be redeemed more than once.

Offer does not apply on already discounted products, or in conjunction with subscription service 15% off, other discount codes or loyalty points.

Free gift is valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes or mend the terms and conditions at any given time.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

The discount can be redeemed by entering the promotion code in the promotion box at checkout.

The discount code only applies on full price products, one-time purchase options and can only be redeemed once per-person.

This offer is not valid on discounted items made available on our Last Chance page, products that have a pre-built discount, limited edition Christmas gift sets or in conjunction with subscription option.

Free gift is valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

1. Membership 

1.1         The Associates Reward Club customer loyalty program (“Program”) is offered by Aromatherapy Associates Ltd, company number 02108201 whose registered office is at 6 Great West Trading Estate, Great West Road, Brentford, Middlesex, TW8 9DN (“Aromatherapy Associates”).

1.2         The Program is open to all Aromatherapy Associates customers since 12th April 2020, for those who are aged 18 and over.

1.3         These terms and conditions (“Program Terms”) form the agreement between a Program member (“Member”) and Aromatherapy Associates with respect to the Program. When accessing the Program through aromatherapyassociates.com Members are also subject to the Terms & Conditions at aromatherapyassociates.com/terms-conditions. To the extent there are conflicts between these Program Terms and the aromatherapyassociates.com Terms of Use, these Program Terms will apply.

2. Eligibility for Membership

2.1         The Program is free to join (no purchase is required to do so) although purchases are necessary to earn Program Points as detailed in section 7 of these Program Terms. You must actively opt-into the reward club when you create an account here https://www.aromatherapyassociates.com/account/register

2.2         Membership is available to individuals only and is limited to one account per individual and is non-transferable. Employees are not eligible to join.

 2.3. Members will only start earning points on purchases from the point they have opted into the Reward Club. You will not earn points for any orders placed prior to actively opting in to join the reward club.

3. Acceptance of terms

By joining the Program, Members agree to these Program Terms.

4. Changes or Program Termination

4.1         Aromatherapy Associates reserves the right to change these Program Terms, adjust your points balance, or terminate the Program at any time, for any reason and without prior notice and Aromatherapy Associates will have no liability to any Members or otherwise with respect to any such change or termination.

4.2         Aromatherapy Associates will post any changes to these Program Terms or any notice of Program termination here. Any such changes or termination will be effective on them being posted. Aromatherapy Associates may also email Members about any such changes but failure to do so will not affect the effectiveness of the Program Change. A Member’s continued participation in the Program after a Program Change will confirm the Member’s acceptance of such changes.

5. Enrolment

5.1         Individuals can enroll in the Program by creating an account at https://www.aromatherapyassociates.com/account/register and accurately completing the required enrollment information.  Individuals may only enroll in the Program by using one email address and may not set up accounts under different email addresses.

5.2         Members should promptly advise Aromatherapy Associates of any changes to their name, address, telephone number(s) and/or email address by visiting My Account at aromatherapyassociates.com/customer/account and updating their Member account information. Aromatherapy Associates will not be responsible for a loss of Member benefits resulting from details being out of date or inaccurate.

6. Program Communications

6.1         Unless a Member has opted out of receiving marketing communications by clicking the “unsubscribe” link located in the disclosures portion of emails from Aromatherapy Associates relating to the Program or by contacting Aromatherapy Associates at info@aromatherapyassociates.com, by enrolling in the Program, Member has agreed to receive marketing– and product-related communications from Aromatherapy Associates in a variety of forms, including, but not limited to, emails, text messages and physical mailings.

6.2         You can unsubscribe at any time by clicking the “unsubscribe” link located in the disclosures portion of emails from Aromatherapy Associates relating to the Program or by contacting Aromatherapy Associates at info@aromatherapyassociates.com

7. Earning & redeeming  Program Points

7.1         Members will receive points (“Reward Points”) on their Member account through Qualifying Purchases (defined below) and participation in special programs and promotional offers that may be announced by Aromatherapy Associates in its sole discretion from time to time. The amount of Reward Points in a Member’s account is used to determine the Program tier status of the Member. Additional information regarding Reward Points are set forth below:

Qualifying Purchases: means the net value of product purchases made by the Member from aromatherapyassociates.com after deduction of promotional discounts, refunds, credits and delivery costs and rounded to the nearest pound (“Qualifying Purchases”). Only Qualifying Purchases made by the Member from aromatherapyassociates.com count toward Members’ Reward Points accrual. Generally, a Reward Point will accrue for each £1.00 spent for a Qualifying Purchase, rounding down to account for cents in a purchase, although certain promotions or offers may provide for different Reward Points accrual.

Exclusions from Qualifying Purchases: Reward Points will not be awarded on unauthorized or fraudulent purchases, the purchase of gift cards or on purchases made with gift cards. Reward Points will also not be awarded if, in Aromatherapy Associates’ determination, the products purchased will be used for resale or commercial use and any Reward Points previously awarded on such purchases will be forfeited.

Email Address: A current, valid email address is required for a Member to be able to participate in the program and receive Reward Points. Members must notify Aromatherapy Associates of any change of email address by updating Member account information online at aromatherapyassociates.com/customer/account.

Member Identification: Members must sign into their online accounts before checkout in order to receive Reward Points on Qualifying Purchases.

Processing of Reward Points: Reward Points earned from purchases on aromatherapyassociates.com are not credited until 2 days after the date of a Qualifying Purchase. Once Reward Points are credited to a Member’s account, the Reward Points are deemed to be accrued as of the date of the Qualifying Purchase.

Promotional Offers: Special programs and promotional offers for earning Program Points may be made from time to time in Aromatherapy Associates’ discretion. Such offers will be subject to the terms and conditions specified in the applicable program or offer.

Reward Points Balance: Members may view their Reward Points balance at any time by visiting their Member account page at aromatherapyassociates.com/customer/account and clicking on the ‘Rewards’ option.

Redeeming Points: Members can redeem points against one-time purchases only, not in conjunction with subscription 15% off. Points can not be redeemed on discounted products. Points cannot be used in conjunction with any other coupon code.

You can redeem:

50 points (£5 off) with no minimum spend requirements.

100 points (£10 off) when you spend £65 or more.

200 points (£20 off) when you spend £70 or more.

350 points (£35 off) when you spend £80 or more. This is the maximum amount of points that can be redeemed against an order.

The maximum amount of points that can be redeemed against an order must also not exceed the grand total of the basket. E.g. if your basket total is £28, the max amount of points you can redeem is £20.

You can only use one points coupon per order, coupon once.

8. Program Tiers and Benefits

8.1         The Program consists of three tiers, each with an increasing amount of benefits available to Members. Eligibility for each tier is determined by the amount the Member spends on aromatherapyassociates.com, or the number of successful friend referrals by the Member within each 12-month period, the first of which begins on the date when a Member enrols in the Program.

8.2         The benefits applicable to each tier are described at aromatherapyassociates.com/rewards.

8.3         The three tiers and the spend or “successful friend referral” (see 19. Refer-a-friend program) requirements for a Member to be eligible for that tier are as follows:

              Tier 1    Bronze Bottle                      £1-150, OR, 3 Successful Friend Referrals

              Tier 2    Silver Bottle             £151-299, OR, 6 Successful Friend Referrals

              Tier 3    Gold Bottle              £300+, OR, 9 Successful Friend Referrals

9. Expiration of Reward Points & Tier Status

9.1         A new Member will automatically be placed in Tier 1, Bronze Bottle and be eligible for the benefits of that tier. Members will be automatically moved up to the next tier (with the highest tier being Tier 3, Gold Bottle) when they earn Reward Points during each 12-month period sufficient to make them eligible for such upward move. After a Member’s initial 12-month period, each subsequent 12-month membership period shall commence with the Member having the tier status as in effect on the last day of the immediately preceding 12-month period. Such tier status shall continue through the end of that succeeding 12-month period and the next 12-month period shall be based on that prior year’s tier status. For example, if a Member joins the Program on December 1, 2020 and achieves Tier 2, Silver Bottle status within the first 12-month period of Membership, when the second 12-month period begins on December 1, 2021, the Member’s Tier 2, Silver Bottle status continues through November 30, 2022. But if during that second year the Member hasn’t accumulated enough new points to maintain that Tier 2, Silver Bottle status, the Member’s status will reset to Tier 1, Bronze Bottle on December 1, 2022.  

9.2         Actions taken (such as money spent or points earned) before the eligibility date will not be counted towards earning or losing a tier status.

10. Returns

Returns of merchandise must be made in accordance with Aromatherapy Associates’ return policy available at aromtherapyassociates.com/customer-service-orders. Upon the return of an item accepted by Aromatherapy Associates, the amount spent on that item and the Reward Points applied to Member’s account for the original purchase will be deducted from that Member’s account.

11. Membership Revocation or Cancellation

11.1       Aromatherapy Associates reserves the right to terminate the membership of any Member and/or terminate any or all benefits that the Member may have earned at any time in Aromatherapy Associates’ sole discretion. In addition, membership will be terminated if, in the sole determination of Aromatherapy Associates, the Member abuses any aspect of the Program, including, but not limited to, fraudulently using the Program, failing to comply with these Program Terms or otherwise earning Program benefits through deception, forgery and/or fraud.

11.2       In the event that Aromatherapy Associates terminates a membership or terminates the Program for any reason, all Reward Points and benefits accrued in the Member account will be forfeited and the Member will not be entitled to any compensation. If a Member decides to no longer be a part of the Program, the Member may cancel their membership by contacting info@aromatherapyassociates.com If a membership is cancelled, all accumulated Reward Points, benefits and tier status will automatically expire.

12. Account Inactivity

If a Member’s account is inactive for a period of twelve-months (12) consecutive months without any Account Activity, that account will automatically be terminated. “Account Activity” means a Qualifying Purchase linked to a Member’s account. Neither logging into a Program account by itself nor use of Reward Points is considered “Account Activity.”

13. Membership Transfers Not Permitted

Program memberships, Reward Points and benefits may not be merged, transferred, purchased, offered for sale, sold, assigned or traded. Doing so will void the Member’s account.

14. No Cash Value

Reward Points and benefits have no cash value, are not exchangeable for cash and may not be used to purchase merchandise or otherwise as payment of any outstanding obligation to Aromatherapy Associates.

15. Data Privacy

              Aromatherapy Associates is the data controller of any personal information collected from a Member in order to administer the Program.  Aromatherapy Associates takes the protection of Members personal information seriously and Aromatherapy Associates’ Privacy Policy is applicable to the Program. See the Aromatherapy Associates Privacy Policy for information at aromatherapyassociates.com/privacy-policy-gdpr. The Privacy Policy may be updated from time to time, in which case a Member’s engagement in any Account Activity shall be deemed consent to the then current version of the Privacy Policy.

16. Intellectual Property

All design, text, graphics, logos, images, titles, phrases and product names related to the Program and the copyrights, trademarks, service marks, trade dress and/or other intellectual property appurtenant to such materials are owned by Aromatherapy Associates and may not be utilized in any manner by Members.

17. Additional Restrictions

Additional restrictions may apply to employees of Aromatherapy Associates and its affiliated companies and employees of companies with which Aromatherapy Associates does business.

18. Applicable Law and Jurisdiction

These Program Terms are governed by English law and are subject to the exclusive jurisdiction of the English courts.

Contact Us

For all questions about the Program or a Member account, please contact Aromatherapy Associates at info@aromatherapyassociates.com.

Acceptance of Terms