Aromatherapy Associates Ltd Privacy & Security Notice
OUR PROMISE TO YOU
We are committed to maintaining our customers' privacy. We take great care to safeguard the personal information that we collect to ensure that our customers' privacy is maintained. We have provided this notice to you to describe our information collection and use practices at Aromatherapy Associates Ltd. This notice also describes the choices you can make about the way your information is collected, used, and shared. This notice applies to any information collected by Aromatherapy Associates through the use of our websites, web applications, and other online services, as well as any other interactions with us as described below. Your personal information is any information that can be used to directly or indirectly identify you. This includes information such as your name, email address, mailing address, birthday or purchase history. We may also collect information that does not directly identify you by name or contact information, but which may be used to identify that a specific computer or device has accessed our website or online services and which if combined with certain other information could be used to identify you. We treat this information as 'personal information' for purposes of this notice.
WHO'S IN CONTROL OF YOUR INFORMATION
COLLECTING INFORMATION ABOUT YOU
Information we collect from you
Information we collect from your use of our services
Log information refers to information that is automatically sent by your web browser or device (or otherwise automatically collected by us) each time you view or interact with our online services and ads. Log information may include the online service(s) requested; date and time of your request; referring URL (i.e., the website you came from); browser type; browser language; device operating system; device hardware and other characteristics; information regarding your use of our online services (e.g., pages viewed, features used, number of clicks, time spent on a particular page); and related device and usage data. Log information is automatically recorded by our servers each time you view or interact with our online services and ads. Device information refers to device-specific information that we automatically collect when you view or interact with our online services and ads. Device information may include your device type and model; device operating system and version; unique device and advertising identifiers; mobile network information; and related device information. To learn more about the information your device may make available to us, please check the policies of your device manufacturer or software provider.
YOUR PRIVACY AND SHARED COMPUTERS
If you log in to the website from a shared computer, such as in an internet cafe or from a colleague’s computer at work, Cookies may cause your email address to display in the login field to anyone who uses the site on that computer after you. You can avoid this by clearing the Cookies stored by the web browser. The option to do this can normally be found within your browser ‘tools’ preferences.
INFORMATION WE OBTAIN FROM EXTERNAL COMPANIES
We collect data that is publicly available. For example, information you submit in a public forum (e.g. a blog, chat room, or social network) can be read, collected or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances. From time to time we may supplement the information we hold about you with data from other commercially-available sources like the electoral roll and companies that collate and update data. This helps us keep our records up to date and learn more about our customers so we can continue to improve our products and services. Occasionally, for marketing purposes, we may obtain lists of potential customers from external companies. We will only deal with reputable companies that take privacy and data protection as seriously as we do, and we will always let you choose not to receive further marketing material from us.
SHARING YOUR INFORMATION
Companies that provide services on our behalf
We may share your personal information with companies who provide services on our behalf that are related to our business. These tasks may include analysing site data, customer service, electronic and postal mail service, and social and other media services. Third party service providers only receive your personal information as required to perform their role and we instruct them not to use it for any other purpose.
Examples of the functions that may be carried out by external companies include the following:
Customer Service Center
Manufacturers or suppliers
Companies that cleanse data
Companies that provide web hosting, content providers or competitions
Companies that do fraud and money laundering checks
INFORMATION FROM WITHIN OUR PARENT COMPANY
As you’ll have seen in ‘Who’s in control of your information’, Aromatherapy Associates is part of the Walgreens Boots Alliance group of companies. If you are also a customer of Boots or other companies in our group, we may consolidate the information we hold about you across our group. This helps us build a better picture of our customers, develop our products and services and, with your consent, provide you with offers and information we think may interest you.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for a number of different purposes. Some are essential for us to provide the services you use or to fulfil our legal obligations; some help us run our business efficiently and effectively; and some enable us to provide you with more relevant and personalised offers and information. In all cases we must have a reason and a legal ground for processing your personal information. Some of the most common legal grounds we rely are briefly explained below:
|Reason for Processing||Detail||Examples||Your Rights|
|Consent||You will be asked to confirm that you are happy to provide your personal data and that you give your permission to us to process your personal data. All of the details such as why we want your data, how it will be used and if your data will be shared will be provided at the time of asking you for your consent. Where Aromatherapy Associates is relying on consent you will usually see a tick box.||We may use consent where we are asking you to confirm your marketing preferences to ensure we only contact you via the medium you have chosen i.e. text or email. You may also be asked to give your consent when you are entering any sort of competition.||If some of your details have changed since the time you provided your consent you can update and amend your details at any time. You have the right to withdraw your consent at any time if you no longer want to be part of the processing activity, without affecting the lawfulness of processing based on consent before such withdrawal. If you no longer want us to hold your data you can request for your data to be erased.|
|Legal Obligation||We will on occasion be under a legal obligation to obtain and disclose your personal data. Where possible we will notify you when processing your data due to a legal obligation however this may not always be possible.||In order to prevent criminal activity or help to detect criminal activity we may share information with forces such as the police. This is done in a safe and secure manner. You may not be notified of this.||It is essential that we comply with our legal, regulatory and contractual requirements. If you object to this processing we will not be able to offer you the service.|
PROVIDING OUR PRODUCTS AND SERVICES
We use your personal information to provide our products and services, respond to queries and comments and provide you with the best possible level of customer service.
LEARNING MORE ABOUT YOU
If you are a customer of Boots, Walgreens (or other companies within the Walgreens Boots Alliance Group) as well as Aromatherapy Associates, we may in future link or consolidate the information we hold about you across the companies in our group and the different channels you use to interact with us (such as website, stores, the Boots or Walgreen app, correspondence etc.). This helps us to build a clearer picture of our customers both as a group and as individuals. By understanding you better we can offer you a better, more personal experience. You can find out more about how Boots or Walgreens uses personal information in the privacy policies located on the Boots.com and Walgreens.com websites.