Below are questions we often get asked from our customers about our facial skincare collection, for any time sensitive requests or any order specific questions please get in touch with our customer service team either via our contact form or call on
My skin is sensitive can I use your skincare?
Yes we have had the range clinically proven to be suitable for sensitive skin.
I am pregnant, can I use your skincare?
Yes, you can use our skincare during pregnancy.
I have an eczema/dermatitis/psoriasis can I
use your skincare?
Our new range has been clinically proven to be suitable for sensitive skin, however if you have any concerns we would always advise a patch test and/or speaking to your
I have a nut allergy, can I use your skincare?
There are no nut oils in any of the skincare. However, please note that our Pro Barrier Boost Face Oil contains Marula Oil which people allergic to nut are advised to err on the side of caution, and patch test before use.
How quickly will I start seeing results from using Aromatherapy Associates skincare?
The products went through an independent 80-person, two-week user trial and received more than 90% positive responses. Many of which said they saw results from the first use, describing their skin as healthier, brighter, refreshed, calm, radiant, smoother, and softer.
How do I know which products are suitable for me?
The range is suitable for all skin types, it is clinically proven suitable for sensitive skin and dermatologist approved. However should you need the help with curating your own home skincare plan, you can take our Skincare Quiz or use our Range Navigation tool to help match you to the perfect products for you.
Are your skincare products tested on animals?
No, our products were formulated in-line with the Cruelty Free International Leaping Bunny programme. We are also a B Corporation which represents our commitment to people and planet.
Where are all the skincare products made?
We are proud to say all our blends are made by hand in the laboratory at our headquarters in West London. Partners then manufacture the products in the UK.
Where can I find product ingredient listings?
Please check the full list of ingredients on each product page on our website.
Where can I get a facial using your skincare collection?
Please visit the spa locator on our website to find the nearest spa partner to you.
What preservatives do you use in your skincare products?
We use a limited number of naturally derived or synthetic preservative systems such as phenoxyethanol. We only use them when it is absolutely necessary, this
ensures the efficacy of our products is not compromised. We follow the latest research and development in this area and are constantly searching for effective, natural alternatives.
Is your skincare collection natural?
They are not 100% natural, and here's why:
We believe that some of the most powerful ingredients can be found in nature, and this is always our starting point, so our pure essential oil blend found in the collection is 100% natural and hand blended in our laboratories in London.
However as cosmetic science and skincare has evolved, we have the opportunity to enhance formulations with ingredients created and/or adapted in a laboratory by cosmetic scientists. Our commitment to our consumer is finding the best possible ingredients that work on both skin and mind.
Does your skincare contain alcohol?
No, our skincare does not contain alcohol.
Does your skincare contain artificial fragrance?
No, our products’ scent is naturally derived from the essential oils used in the blends.