Refund policy

Changing or cancelling an order

Unfortunately, once your order has been placed and your order confirmation received, your order cannot be cancelled as it will have been sent to our warehouse ready to pack and send.

Returns Policy

We always aim to provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned. 

Returns are governed by these Terms and Conditions.

1.1 If you receive goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 working days to arrange collection and return. You will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods. Refunds and replacements will be issued upon our receipt of the returned goods. We are responsible for paying return shipment costs if goods are returned for this reason

1.2 If any goods you have purchased have faults when they are delivered to you, you should contact us within 30 working days to arrange collection and return. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned goods, the price of the goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the goods. We are responsible for paying return shipment costs if goods are returned for this reason

1.3 If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to us within 10 working days and arrange collection and return. Upon receipt of the returned goods, the price paid by you will be refunded to you through the payment method used by you when purchasing the goods. We are responsible for paying return shipment costs if goods are returned for this reason

1.4 You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 working days after the goods have been delivered to you. If you change your mind about the goods within this period and have left them unopened and unused, please return them to us within 7 working days of receipt. We can not accept the goods if they have been opened or used. You are responsible for paying return shipment costs if goods are returned for this reason.

1.5 If you simply wish to return any items to us that you have bought you may do so if the following conditions are met: 

1.5.1 You have not opened or used the products; and
1.5.2. You return them to us within 20 working days of your original purchase. 

1.6.1 For UK customers, If you wish to return goods to us for any of the above reasons, please contact us via email to make the appropriate arrangements.
1.6.2 For International (Non-UK) customers, if you wish to return goods to us for any of the above reasons, please contact customer service to arrange a return

1.7 We reserve the right to exercise discretion with respect to any returns under these Terms and Conditions. Where you have been entitled to any multi-buy discount or free offers due to the size or value of your order exceeding a certain quantity or amount, and any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that offer at your cost or charge you for the goods retained by you at the full price quoted on this site. Your statutory rights are not affected.

Returns from the UK

If you are returning an item to us from the UK, please click here and fill out the form to our Customer Service Team.

Returns from Outside of the UK

If you are returning an item to us from outside the UK, please contact customer service to arrange a return.

Before sending, please ensure your return is in-line with our returns policy above.